NO RETURNS WILL BE ACCEPTED WITHOUT RMA # (Return Merchandise Authorization Number)
You can return or exchange, excluding any shipping and handling charge, within a period of thirty (30) days for lock merchandise and fourteen (14) days for accessories, if you are not satisfied with the products. If defective, items may be exchanged for the same model only. Special Order items are not returnable. We will not accept any returns or exchanges on Batteries, Memory Chips, User Keys or any other consumable products.
Basically, we do not take ADVANCE SHIP or CROSS SHIP unless otherwise approved by authorization within 1 year of purchase.
Prior to returning any item, YOU MUST call Customer Service for pre-approval RMA number. All merchandise purchased from us is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions. Place the manufacturer’s box into a shipping box. Please do not put any stickers or labels on the original manufacturer’s packaging. Please ship the items back to us with freight prepaid. We are not responsible for lost or damaged packages.
Attach a copy of original invoice with freight pre-paid for Warranty / RMA service.
If any of the above conditions are not met, we reserve the right to either refuse the return or to charge a restocking fee for not less then 15%.
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