Do I need to replace my thermostat?
For Cello to communicate and harmonize your home, you need to buy new communicating thermostats through Cello Sales.
How are my thermostats synchronized to the Cello Core and how does it work?
The Cello Core can communicate with the thermostat using the Sinope Cloud Service. In a Baseboard setup once you have completed installing your new Sinope wireless communicating thermostats and paired them to the neviweb hub, simply login to you’re the Cello Cloud service and under the baseboard tab input your neviweb user name and password. [...]
What does Baseboard thermostat synchronization mean?
Changing temperature on one thermostat automatically propagates to the other thermostats in the same zone.
If my heater already has a built-in thermostat, can I still use a wall-mounted thermostat?
Yes. All you should do is turn the heater’s thermostat to the highest setting and use the wall thermostat to regulate the temperature in your home. Please refer to your local electrical code when installing line voltage thermostats.
Is a built-in or wall-mount thermostat better?
It depends. A built-in control is more convenient to install when the walls are finished already. However, wall thermostats control room temperature more accurately, more models are available, and they are more convenient to use. Additionally, electronic thermostats are more accurate and can help you reduce your monthly electric bill.
Can one thermostat be used to control all the heaters in my house?
No. The Cello line voltage thermostat is rated at 4000W. Please refer to your local electrical code when installing line voltage baseboard thermostats.
Is radiant floor heating supported by Cello?
Yes. Cello currently supports radiant floor heating of up to 3600W. You will need to buy the radiant floor heating thermostat from the Cello website or by contacting Cello sales in order to work with the Cello System. Please refer to your local electrical code when installing line voltage radiant floor electrical thermostats.
Is low voltage baseboards thermostats Floor Heating supported by Cello?
Yes. Cello currently supports 24 VAC baseboard thermostats. You will need to buy the low voltage thermostat from the Cello website or by contacting Cello sales to work with the Cello System.
Can I manage my ductless in addition to my baseboards?
Yes. Cello concurrently manages combined ductless and baseboards heated homes. Cello ensures the most energy efficient HVAC appliance is always running ahead of the more power hungry baseboards.
How many Cello Sensors do I require?
For a ductless setup, you will require 1 Cello Sensor per ductless evaporator, window AC, or portable unit. For a baseboard setup, you will require a minimum of 1 Cello Sensor per floor. For a baseboard and ductless setup, you will require 1 Cello Sensor per ductless air handler plus 1 Cello Sensor for 1 [...]