RECEIVING YOUR ORDER

By |2017-08-15T09:06:24-05:00August 15th, 2017||

Upon receipt of your new merchandise, please inspect carefully as to the contents and condition. All claims for damaged or missing items MUST be reported to US within five (5) business days upon receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to [...]

RETURN / EXCHANGE POLICY

By |2017-08-15T09:05:51-05:00August 15th, 2017||

NO RETURNS WILL BE ACCEPTED WITHOUT RMA # (Return Merchandise Authorization Number) You can return or exchange, excluding any shipping and handling charge, within a period of thirty (30) days for lock merchandise and fourteen (14) days for accessories, if you are not satisfied with the products. If defective, items may be exchanged for the [...]

TECHNICAL ASSISTANCE HOTLINE

By |2017-08-15T09:05:32-05:00August 15th, 2017||

As part of our continuing commitment to all our customers, our technically proficient sales associates can guide you in determining what products best solve your situations. With their combined experience, we’re confident that our Tech-Associates have the background and talent to help you narrow your choices to the precise items that best suit your particular [...]

GENERAL SHIPPING INFORMATION

By |2017-08-15T09:04:44-05:00August 15th, 2017||

Our standard shipping method within Canada is Canada Post – Approx. 3-5 Business days’ delivery from shipping date. Other options include Federal Express, DHL, per customer’s request. For International customers, we can ship via Canada Post, or International Federal Express, UPS, DHL depending on the weight, value, and destination of your merchandise. Please note that [...]

WARRANTIES

By |2017-08-15T09:03:50-05:00August 15th, 2017||

Most items sold by us are covered by a manufacturer’s 3 year parts warranty (Labor is not included). WARRANTY DOES NOT INCLUDE LABOR, TRAVEL CHARGES, OR ANY OTHER COSTS INCURRED FOR REPAIR, REMOVAL, INSTALLATION, SERVICING, DIAGNOSING OR HANDLING OF EITHER DEFECTIVE PARTS OR REPLACEMENT PARTS