RETURNING PURCHASED ITEMS

By |2017-08-15T09:59:42-05:00August 15th, 2017||

We can only accept returns of unopened kits and products, within 14 days of receipt (28 days from shipment for international orders). Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We’re reasonable people and we hope you are too. [...]

PAYMENT

By |2017-08-15T09:59:25-05:00August 15th, 2017||

We accept credit card, PayPal and Google Checkout/Wallet as payment for orders. We do not accept PayPal eChecks. Due to potential fraud and misuse, we may not to ship an order, or request additional verification information for credit card or PayPal payments. Credit cards must clear the authorization process and are only charged before shipment. [...]

ASE SMART ENERGY’S CUSTOMER SUPPORT

By |2017-08-15T09:58:20-05:00August 15th, 2017||

ASE Smart Energy Inc. has dedicated support engineers that will be able to assist you immediately, please keep in mind we answer all questions in the customer support forums, we do not provide one-on-one email or telephone consulting. Premium support is available. Please contact support@cello.solutions for more info.

ASE SMART ENERGY’S “BE EXCELLENT” POLICY

By |2017-08-15T09:57:22-05:00August 15th, 2017||

ASE Smart Energy Inc. has a “be excellent to each other” policy for commenting on our web pages, posting in forums and how our support staff is treated. If we feel we cannot work together positively with a customer or viewers we may choose to suggest another supplier for your needs. We invite you to [...]

SAFETY

By |2017-08-15T09:57:01-05:00August 15th, 2017||

Technology and the laws and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, [...]

THIRD-PARTY LINKS

By |2017-08-15T09:56:21-05:00August 15th, 2017||

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave www.cello.solutions, and we are not responsible for any content, materials or other information located on the linked website. If [...]

SHIPPING

By |2017-08-15T09:55:54-05:00August 15th, 2017||

See our “Shipping and Returns” page for more information. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! There is no way for ASE Smart Energy (the shipper) to predict your country’s customs/fee habits, so be prepared to pay [...]

ACCURACY OF INFORMATION

By |2017-08-15T09:54:08-05:00August 15th, 2017||

We attempt to ensure that information on pihaume.com is complete, accurate and current. Due to the large number of products we have, it is very hard to maintain documentation for every one. We cannot, therefore, guarantee that all information on this site is complete or current.

EXPORT COMPLIANCE

By |2017-08-15T09:53:33-05:00August 15th, 2017||

Customer hereby acknowledges that the products and services delivered under this Agreement are subject to applicable export control and trade sanctions laws and regulations, including without limit those of Canada and the United States (e.g., the sanctions administered by the U.S. Department of Treasury’s Office of Foreign Assets Control (31 CFR Part 500 et seq.), [...]

Go to Top